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Before staff and services are transitioned to the new operating model, a significant amount of work is done on "process redesign." The key objective of this step is to optimize processes for the new operating model to ensure a greater focus on the end user's needs as well as the value that services provide to the university community.

The following statements* guide the effort of process redesign work:

1. The team will redesign processes and services to support the transition of work out of faculties.
2. The team will adapt to the new operating model by transitioning services to the applicable area, either Shared Services, Centres of Expertise, or the Partner Network.
3. The team will always look for ways to standardize as a potential means to achieve efficiencies.

*These statements were used as part of the triaging process to determine the next priorities and were agreed upon by all key stakeholders.

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